Frequently asked questions
Some questions are asked more often than others. If you do not find the answer to your question here below, please do not hesitate to drop us a quick message here.
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Why did you launch The Sunset Crew in the first place?
Because a few years ago when looking for a pyjama for my husband, I did not feel like I had many - nice - options, when I was confronted with always the same choice: stripes or checks or other colorful prints, and shorts too wide or too long (often both).
What is the main difference of your men's pyjamas?
We were aiming to give men's pyjamas a new modern image, since we think that men’s nightwear deserves a long-overdue update, and wanted to give it just the 'cool factor' it needed to be able to sleep, eat and chill in it, on repeat. Alone or with your crew.
Why did you add matching children's pyjamas too?
Because we like a good mini-me look, but preferably in the privacy or our home. And instead of crazy prints and cheesy messages, our modern sets feature a minimalist effortless style - to be worn before, during and after a (good) night's sleep.
What makes The Sunset Crew an eco-friendly brand?
The future belongs to fair fashion rather than fast fashion, which is why we created timeless and durable products, to be worn over and over again and passed on between siblings. Furthermore, we made eco-conscious choices from the very beginning from the fabric being used, to manufacturing & transport, to the packaging materials used.
How do you define a "crew" and who its members are?
No matter your age, your origins, the composition of your crew (if you have 1, 2, 3 or 5 kids, or none at all): we think what is most important is around who you feel your very best when relaxing at home - without compromising on your style.
Where do you ship, at which cost & which delivery times?
We currently ship to Germany, France and BeNeLux with a fee of €4-€6 per order (free shipping for orders >€150). Delivery times are 2-3 business days for BeNeLux and 3-4 for Germany & France. Returns are possible, under certain conditions, at your expense.
How and where do I return an item (exchange & refund)?
You have 14 days from the day of delivery to return your pyjamas. All returns are at the expense of the customer and need to be sent to the following address:
The Sunset Crew Sàrl
7 Place du Théâtre
2613 Luxembourg
Luxembourg
For your return to be accepted, the product(s) must be in perfect original condition, in the recycled paper bag(s) and with the hangtag(s) still attached to the garment.
We kindly ask you to try on your pyjamas with your underwear on, otherwise we cannot accept a return and will send the pyjamas back to you.
How do the pyjamas fit, what are your main sizing tips?
To help you choose the right size, you can find our size guide here.
Our pyjamas run rather large, so if you hesitate between two sizes, we recommend you take the smaller one. In case you need further assistance, do not hesitate to send an email to hello@thesunsetcrew.com, we will be happy to advise you.
How to take care of your The Sunset Crew pyjamas?
When you receive your pyjamas, they are already "prewashed" in order to guarantee their cleanness and to reduce shrinking during the first washing cycle.
When washing your pyjamas after wearing them, we recommend to machine wash at 30 degrees maximum, with similar colours. We do NOT recommend to put them in the tumble dryer, which may cause shrinking and faster wear and tear.
I have another question, how can I get in touch with you?
You can write us an email at hello@thesunsetcrew.com, or fill in the contact form.
